Some of our frequently asked questions

FAQs

Absolutely! We offer a wide range of single and multiplayer experiences of different genres with up to six players in a single game.

There is plenty of parking in the Castle Quarter’s car parks. 

We offer a wide range of experiences suitable for almost any age. However, due to the size of the headset our minimum age is 10 years of age.

Please note, certain games are unsuitable for children or have their own age recommendations.

We offer a 10% discount on our sessions to students, Blue light, and over 65s. Please bring your valid student ID or blue light card with you on the day of your booking. You can find these discounts by selecting “Concessions” at booking stage, or ask a member of staff if you are booking in store. 

Monday – Friday: 12:00-19:00

Saturday: 10:00-21:00

Sunday: 11:00-18:00

Due to the limited capacity of our site we require a minimum of 7 days notice to cancel or reschedule a booking. 

Absolutely! Most of our experiences are fully wheelchair-friendly. Contact us for more details

At this time we unfortunately cannot recommend our virtual reality experiences if you have epilepsy. 

Virtual reality is a highly immersive experience and many games incorporate flashing lights, sudden changes in ambient brightness and visual effects which can be disorienting. These could have the potential to trigger seizures, fainting, or dizziness if you have a sensitivity to them.

Our headsets can be worn over the top of glasses. The focus can also be adjusted on each headset which may mean glasses are not required, depending on the experience selected.

We do offer a wide range of games of varying physical intensity. However, if you’re not sure whether virtual reality is suitable for you then we do recommend seeking the advice of a doctor before visiting.

Plan Your Visit

Not sure how to long to book for?Take a look at our game selection and choose a few to make your session tailored for you! You don’t have to stick to your selection when you arrive – however we can give you a good idea of how long you will need based on each game’s recommended play-time.