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Frequently Asked Questions

Absolutely! We offer a wide range of single and multiplayer experiences of different genres with up to six players in a single game.

There is plenty of parking in the Castle Quarter’s car parks. We are located very close to the entrance to Car Park 1.

We offer a wide range of experiences suitable for almost any age. However, due to the size of the headset we do not usually recommend the experience for the customers younger than 10 years.

Please note, certain games are unsuitable for children or have their own age recommendations.

If you have visited us before, we recommend you arrive 10 minutes before your booking starts, to allow time to get you checked in. 

Due to the limited capacity of our site we require a minimum of 7 days notice to cancel or reschedule a booking. 

Although we do accept walk-ins, booking is recommended during peak times (evenings and weekends) to avoid disappointment.

Not at all! We offer a wide range of games in all of the Pods for you to play alone or with friends. You have full freedom to pick any combination of these games on the day.

Absolutely! Most of our experiences are fully wheelchair-friendly. Contact us for more details

At this time we unfortunately cannot recommend our virtual reality experiences if you have epilepsy. 

Virtual reality is a highly immersive experience and many games incorporate flashing lights, sudden changes in ambient brightness and visual effects which can be disorienting. These could have the potential to trigger seizures, fainting, or dizziness if you have a sensitivity to them.

Our headsets can be worn over the top of glasses. The focus can also be adjusted on each headset which may mean glasses are not required, depending on the experience selected.

We do offer a wide range of games of varying physical intensity. However, if you’re not sure whether virtual reality is suitable for you then we do recommend seeking the advice of a doctor before visiting.